SHIPPING AND ORDER TRACKING

TRACKED DELIVERY:

The average delivery time is 8 to 10 working days. Your parcel is dispatched within 48 hours of receiving your order (excluding weekends and public holidays).

If you are absent at delivery, your parcel may be left at your nearest post office or collection point, according to the carrier’s arrangements.

DELIVERY COSTS:

• Free delivery on orders of £150 or more
• £3.99 delivery charge for orders under £150

As soon as your order is dispatched, you will receive a dispatch confirmation email.

It contains a tracking link allowing you to follow your parcel’s journey.

You can also track your order at any time on our order tracking page, using the information provided when you made your purchase.

If you have not received your order confirmation email, please check the following:

• Check your junk or spam folder
• Check the email address entered when placing your order

A simple typing error can often prevent automatic emails from reaching you.

In that case, simply contact us. Our team will:

• Correct your email address if necessary,
• Resend your order confirmation and tracking link.

You can cancel or change an order as long as it has not yet been prepared. Please contact us promptly and our team will take care of it.

Once an order has been prepared and entered our logistics process, unfortunately it can no longer be cancelled or changed. Interrupting this process would mean stopping our entire logistics operation, which is not possible, particularly during busy periods.

If you do not wish to keep your order after receiving it, you can of course request a return or exchange through our online returns portal.

To change your delivery address, please contact us as soon as possible with the correct address. Our team will make the change if your order has not yet been dispatched.

If your order has already been dispatched, we can submit an address change request to the carrier.

Please note that we cannot guarantee the request will be successful. In some cases, processing it can take as long as — or longer than — delivery itself.

Some reassuring information:

• A minor error, such as a slightly incorrect postcode or town, is generally understood by carriers, who are familiar with these situations.
  
  
• If the house number is incorrect, you can often notify a neighbour so they can receive the parcel.
  
  
• If the driver cannot deliver because the address is incorrect, you will usually be able to change it through the carrier’s tracking system. Where available, this information appears on our order tracking page.
  
  
• If the address supplied is insufficient or unusable, the parcel may automatically be returned to the sender. A refund will then be issued.

If tracking shows your order as “delivered” but you have not received your parcel, please follow these steps:

1. Wait 24 hours
The delivery status may occasionally be updated before actual delivery. Some drivers scan parcels at the start of their round, making them appear delivered even though they will be handed over a few hours later or the following day.

2. Check with people nearby
Parcels are sometimes handed to a neighbour or caretaker, or left in a safe place. Ask around, or leave a note in the entrance hall if you live in a block of flats.

3. Check for a collection point
If you were absent at delivery, your parcel may have been left at a collection point. Its details will appear on our order tracking page.

4. Contact the carrier
If you still cannot find the parcel, please contact the carrier directly with your tracking number to obtain more delivery details.

5. Contact us
If your parcel remains missing after all these checks and enquiries with the carrier, our team is of course here to help. Contact us through our contact form.

If you are absent when the driver arrives, several things may happen:

Another delivery attempt: The carrier may reschedule delivery for the next working day.

Delivery to a collection point: The parcel may be left at the collection point nearest to your delivery address.

The collection period depends on the local carrier. Please check your tracking information and bring proof of identity.

Delivery and collection point information is always shown on our order tracking page.