WHICH DEFECTS DOES THE WARRANTY COVER?

Our warranty applies to all products purchased from our online store, provided they have been used under normal conditions and for their intended purpose.

This is the Bange commercial warranty. It does not limit your statutory consumer rights, including any longer legal protection. For the applicable legal rights and optional Bange+ 5-year warranty, see our Terms of Sale and Use.

It covers, in particular:

Stitching defects

- Tearing at the top of shoulder straps
- Zip stitching coming away
- Loose stitching
- Handles and straps coming away

Functional components

- Broken zips
- Broken zip pulls
- Pockets coming apart
- Faulty press studs
- Broken buckles

Technical components

- Faulty anti-theft locks
- Failed USB charging ports

WHAT THE WARRANTY DOES NOT COVER

Some damage resulting from use is not covered by our warranty. The following are non-exhaustive examples:

- Cuts in the fabric
- Stains
- Damaged fabric
- Burns
- Damage to the bottom of the bag
- Scratches on imitation leather components
- Holes in the fabric
- Theft or loss of the product

Accidental damage, such as tears, impacts, burns or prolonged exposure to moisture or extreme conditions, is not covered by the warranty.

HOW DO I MAKE A WARRANTY CLAIM?

If your product has a defect covered by the warranty, follow this procedure:

Procedure to follow

- Go to our warranty claim form.

- Complete all the fields.

- Attach photographs of the defect and of the complete product.

- Attach your purchase invoice to validate the warranty.

Our team will review your claim and respond as soon as possible with a suitable solution.

⚠️ Important

To claim under the warranty, you must have purchased your product through our official website, bange.uk.

If you did not buy from our official website, please contact the shop where you made your purchase.

We remain available for further questions or assistance.

Contact us