ORDERS, CUSTOMER ACCOUNTS AND INVOICES

We do not yet have a physical shop.

We currently focus all our efforts on our online store to provide customers with a smooth, responsive, high-quality service.

Ordering from our website is risk-free:

If a product is not right for you, you can return it for a refund or exchange through our returns portal, without having to give a reason.

Our team is of course here to help before and after your purchase.

If you cannot sign in but have received an order confirmation email, you may not have created an account when making your purchase.

You do not have to create an account to place an order on our website.

In that case:

Simply create an account here, using the same email address as your order. Your information will then be synchronised automatically and you will be able to:

• View your order history,
• Manage your delivery and billing addresses,
• Track orders from your customer account.

If you already have a BANGE account but cannot sign in:

• Check your junk or spam folder, where the sign-in email may have arrived
• Make sure you entered the correct email address

If you still cannot sign in after these checks, please contact us. Our team will restore your access promptly.

No, you do not have to create an account to place an order on our website.

You can shop as a guest.

However, we recommend creating an account for a simpler, smoother shopping experience.

Benefits of a customer account:

• Manage and change your default delivery and billing addresses (for an order already placed, please contact us directly)
• View your order history and status
• Check out faster using your saved information

To create an account, simply click here.

If you forgot to apply your discount code when ordering, please contact our customer service team with:

• Your order number,
• The discount code concerned.

If the code’s conditions are met, we will issue a partial refund equal to the discount amount.

We offer only secure payment methods to protect your transactions.

We accept the following payment methods:

• Bank card: Visa, MasterCard, American Express and Carte Bleue
• PayPal
• Apple Pay
• Three interest-free instalments with Alma

We do not accept any other payment methods.

You can download your order invoice directly from your order confirmation or dispatch confirmation email.

These emails always include a download link, allowing you to access your invoice at any time.

If you cannot find these emails, our team is of course here to help through our contact form.

We accept most bank cards. If your payment did not go through, there may be several reasons:

1. 3D Secure authentication
Most card payments require 3D Secure verification.

Your bank sends you a code by text message or email to check that the transaction is not fraudulent.

If the code is entered incorrectly or verification is not completed in time, payment will be declined.

2. Available balance or card limit
Payment may also fail if:

• Your account has insufficient funds,
• You have reached your card’s payment limit.

3. Temporary technical issue
A technical fault can sometimes prevent payment.

In that case, please:

• Clear your browser’s cache and cookies,
• Then try the transaction again.

4. Interruption during payment
If your browser accidentally closed during payment, simply try again.

Alternative solution
If the issue persists, we recommend PayPal, which often allows payment to be completed more quickly.

If you still have difficulties, please contact us: our team will be happy to help.